Residents have embarked on an exercise to issue Marondera council with ‘birth and death certificates’ for sewer bursts.
The move is meant to track council’s response to water and sewer bursts reports across town.
Marondera Residents Open Forum (MAROF) director Tapiwa Chengeta is leading the move.
Chengeta said the initiative is meant to ensure that council is accountable.
“We are going to start a Water and Sewer Burst Birth Certificate campaign.
“For every burst water or sewer pipe, we issue a birth certificate showing date burst occurred, location and we keep a copy.
“When the burst is addressed we then issue a Death Certificate.
Chengeta said the system will help them to hold authorities accountable on service level benchmarks.
Council is currently at loggerheads with residents over delays in dealing with water and sewer bursts.
In Cherima high density suburb, residents claim that it took around five months for council to deal with a sewer burst.
In Yellow City, council is yet to complete a sewer rehabilitation process for close to a year now.
Council has been on record blaming an old water and sewer reticulation system for the challenges.
The system was installed in 1972 and cannot cope with the ever growing town population.